Bilingual Care Support Coordinator

Job Summary

Seeking a compassionate Bilingual Care Support Coordinator for a remote contract position, who will manage administrative and patient support tasks, ensuring exceptional customer service and efficient operations in a fast-paced virtual healthcare environment.

Key responsibilities

• Deliver exceptional customer service by providing timely and solution-focused support to patients, families, and providers
• Utilize the Electronic Health Record (EHR) system to register patients, schedule appointments, and verify insurance
• Collaborate with clinicians to coordinate appointments and gather necessary documentation for quality patient care

Required qualifications

• 2+ years of experience in a provider office as part of a Care Support Coordinator team, preferably in pediatric or behavioral health settings
• Proven experience with EHR systems, including patient registration and appointment scheduling
• Strong knowledge of HIPAA-compliant communication protocols
• Excellent verbal and written communication skills in English and Spanish
• Private workspace required for maintaining confidentiality during patient interactions