Bilingual CCO Service Agent

Job Summary

Providing exceptional customer support, the full-time Bilingual CCO Service Agent will assist clients with inquiries and resolve issues in a 100% remote environment.

Key responsibilities

• Respond to customer inquiries and provide solutions in both English and Spanish
• Manage customer accounts and ensure accurate information is maintained
• Collaborate with internal teams to improve service delivery and customer satisfaction

Required qualifications

• Bilingual in English and Spanish
• High school diploma or equivalent; further education preferred
• Previous experience in customer service or support roles
• Proficiency with computer systems and customer relationship management software
• Ability to work independently in a remote setting