Bilingual Certification Assistant

Job Summary

Seeking a detail-oriented Bilingual Certification Operations Assistant (Spanish) to provide administrative support and customer service in both Spanish and English for a remote, full-time position, focusing on data entry, client communication, and team collaboration.

Key responsibilities:

• Perform data entry tasks in a proprietary database, ensuring accuracy and consistency of client records
• Provide high-quality customer service to clients via phone and email in both Spanish and English
• Manage workload independently to meet deadlines and support team goals, including training new team members

Required qualifications:

• Bilingual proficiency in English and Spanish, both written and spoken
• Strong organizational skills with the ability to manage multiple tasks and competing deadlines
• Professionalism in customer service, demonstrating patience and respect in client interactions
• Proficient typing and data entry skills, with attention to detail
• Familiarity with Microsoft Office Suite and ability to learn new software quickly