Bilingual Chinese Member Services Coordinator

Job Summary

A company is looking for a Member Services Coordinator - Bilingual Chinese in California, United States.

Key Responsibilities:

• Assist and respond to all Medicare members' requests, questions, and concerns in a timely and professional manner
• Function as a liaison/service coordinator between Central Health Medicare Plan, members, and contracted IPAs/providers
• Coordinate member enrollment and disenrollment, maintain member files, and handle member grievances, appeals, and complaints

Required Qualifications:

• High School diploma
• Bilingual and fluent in English and Chinese
• Previous customer service experience preferred
• Computer skills including word processing and Excel
• Understanding and compliance with HIPAA regulations