Bilingual Claims Specialist

Job Summary

Providing exceptional customer service, the full-time Bilingual Claims Specialist will manage inbound and outbound communications, process claims, and facilitate repair services for customers and retailers in a remote environment.

Key responsibilities

• Handle daily inbound and outbound communications regarding claims processes, including determining coverage and authorizing services
• Review and monitor open claims, proactively following up to ensure timely closure while maintaining high accuracy and customer service levels
• Receive and assess Inspection Packets from customers to determine warranty replacements or denials

Required qualifications

• High School Diploma or General Education Degree (GED)
• Successful completion of existing training related to claims processing
• Proficiency in computer and keyboard skills
• Ability to adapt to new procedures and changes in the claims process
• Experience in customer service or claims management is preferred