Bilingual Client Services Representative

Job Summary

A company is looking for a Client Services Representative (Spanish Fluency) to support its Medicare member base.

Key Responsibilities

• Handle inbound and outbound communications with Medicare members
• Assist members with benefit navigation and external program applications
• Educate members about resources, requirements, and eligibility

Required Qualifications

• Bilingual in Spanish and English
• 2-3 years of contact center/customer support experience, preferably in healthcare
• Typing speed of 50+ WPM
• Familiarity with support software, CRM tools, and HIPAA compliance
• Able to work 40 hours/week with flexible scheduling