Bilingual Client Success Specialist

Job Summary

A company is looking for a Bilingual Client Success Specialist.

Key Responsibilities

• Provide top-tier support via phone to clients on the Debt Management Program
• Manage proposals, payments, deposits, and creditor communications
• Proactively review client accounts to identify and resolve issues

Required Qualifications

• Bilingual (English/Spanish) preferred, but not required
• 2-3 years of customer service experience, preferably in a call center
• Associate's degree preferred; Bachelor's degree may substitute for experience
• Strong sense of professionalism when supporting clients through sensitive financial situations
• Tech-savvy with experience in Windows-based systems and CRM tools