Bilingual Client Support Manager

Job Summary

To enhance customer satisfaction, the full-time remote Bilingual Client Support Manager will collaborate with installers, manage project pipelines, and analyze data to identify areas for improvement in the customer experience.

Key responsibilities

• Provide world-class customer service and resolve inquiries or concerns
• Strategically partner with installers to enhance the customer experience
• Manage a pipeline of projects to ensure timely completion and conduct due diligence checks

Required qualifications

• Bilingual in Spanish is required
• Knowledge in solar, mortgage, and finance
• Proficient with Excel and data analysis
• Ability to manage projects from start to finish
• Strong ability to multi-task and work independently