Bilingual Client Support Specialist
Job Summary
Handling customer inquiries independently or in collaboration with other departments, the full-time Bilingual Client Support Specialist will provide written support to French and international clients regarding contract management and technical solutions.
Key responsibilities
- Respond to inquiries and complaints from clients about contract management, customer tools, and billing
- Qualify and address client requests for technical support in deploying connectivity solutions
- Collaborate with sales engineers to ensure effective resolution of client issues
Required qualifications
- Bachelor's degree in business or a relevant field
- Fluent in both English (CEFR - Level C1) and French (C1)
- Minimum of 2 years of experience in Customer Relations
- Strong analytical skills and a good understanding of project management fundamentals
- Proficient in Microsoft Office, especially Excel and Word; knowledge of Power BI is a plus
Complete Job Description
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