Bilingual Clinical Support Specialist

Job is Expired

Location: Remote

Compensation: Salary

Reviewed: Tue, Dec 16, 2025

Job Category: Customer Service

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Staffing Agency

Career Level: Experienced

Job Summary

A company is looking for an English/Spanish Overnight Clinical Technical Support Specialist.

Key Responsibilities

Take ownership of support cases and guide users through troubleshooting and setup
Troubleshoot hardware, software, and connectivity issues, documenting everything in Salesforce
Host live remote sessions to assist users and escalate cases as necessary

Required Qualifications

C1/C2 Spanish/English proficiency (CEFR or equivalent)
At least 2 years of experience in technical support or customer support
Solid understanding of Windows and basic networking
Experience documenting cases in a CRM like Salesforce
Calm and patient demeanor when working with clinicians and biomedical teams

COMPLETE JOB DESCRIPTION

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