Bilingual Collections Assistant
Job Summary
To support a growing immigration law firm, the remote Bilingual Collections Assistant will manage client communications regarding payments, conduct follow-ups to secure payments, and maintain billing lists while ensuring adherence to established protocols.
Key responsibilities
- Communicate and coordinate with clients regarding payments and payment inquiries
- Contact clients within the first 5 days of payment due dates and perform consistent follow-ups
- Manage billing lists and utilize CampLegal while following all established protocols
Required qualifications
- Minimum 1 year of experience in collections, retention, or sales
- Conversational level of English and strong emotional intelligence for managing sensitive interactions
- Proven experience in customer service roles
- Ability to work autonomously while contributing to team goals
- Growth mindset and openness to learning with a positive attitude
Complete Job Description
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