Bilingual Collections Specialist

Job Summary

A company is looking for a Bilingual Call Center Collections Specialist who provides customer service in both English and Spanish while collecting payments for medical expenses.

Key Responsibilities

• Make and receive phone calls to collect payments for medical expenses, offering solutions and negotiating repayment terms
• Collect and document patient information using internal technology platforms and resolve patient inquiries
• Educate patients on the healthcare revenue cycle and repayment programs while adhering to compliance regulations

Required Qualifications

• High School Diploma/GED required
• 1+ year of experience in a customer service capacity preferred
• 1+ year of experience speaking Spanish fluently in a professional setting required
• Basic understanding of contact center processes and techniques preferred
• Exposure to collections industry and healthcare revenue cycle preferred