Bilingual Concierge Advocate

Job Summary

Providing personalized support to clients, the full-time Bilingual Concierge Advocate will manage inbound and outbound calls, resolve member inquiries, and enhance customer experience while working remotely.

Key responsibilities

• Serve as the front-line contact for members, addressing questions and concerns effectively
• Coordinate issue resolution between internal and external stakeholders while documenting interactions
• Participate in team discussions to identify trends and improve member service delivery

Required qualifications

• 2+ years of experience in call center, customer service, concierge, or hospitality roles
• Experience in healthcare, insurance, or medical groups preferred
• Demonstrated critical thinking and problem-solving skills
• Ability to handle a high volume of calls while maintaining excellent customer service
• Strong interpersonal and organizational skills with the ability to multitask