Bilingual Consumer Support Representative

Job Summary

Fluent in both English and Canadian French, the full-time hourly Bilingual Consumer Support Representative will enhance consumer experiences by accurately managing inquiries and escalations via various communication channels while working remotely.

Key responsibilities

• Ensure timely responses to consumer inquiries and clear all queues by the end of the workday
• Maintain expert knowledge of department and client-specific processes, policies, and procedures
• Exhibit superior customer service and document all consumer communications accurately

Required qualifications

• High School Diploma or GED; some college preferred
• Bilingual fluency in English and Canadian French (verbal and written)
• Minimum of 2 years of contact center experience
• Experience in the Consumer Packaged Goods industry is strongly preferred
• Proficiency in digital navigation and technology requirements as specified