Bilingual Contact Center Agent - Customer Service Representative State Licensed

Job Summary

A company is looking for a Bilingual Contact Center Agent - Customer Service Rep fluent in Mandarin/Cantonese for a remote position.

Key Responsibilities:

• Assist members and providers with inquiries, complaints, and education about insurance coverage and products
• Research and resolve billing and claims issues
• Act as a liaison between departments to address concerns

Required Qualifications:

• Bachelor's Degree or equivalent working experience
• Experience in a face-to-face or call center environment
• Proficiency in English and either Russian, Mandarin, Cantonese, Hindi, Bengali, Urdu, Korean, or Spanish
• Flexibility to work evenings, weekends, and holidays
• Ability to multitask and navigate computer systems