Bilingual Contact Center Representative

Job Summary

Providing exceptional customer service remotely, the full-time Bilingual Contact Center Representative will respond to inquiries, resolve issues, and ensure a positive experience for members while utilizing various tools and systems to maintain high service quality standards.

Key Responsibilities:

• Respond to customer inquiries with clear and accurate information about products and services
• Research and resolve member issues, escalating when necessary to meet service timelines
• Ensure customer satisfaction through effective communication, de-escalation, and follow-up

Required Qualifications:

• High school diploma or equivalent; Associate degree preferred
• 2+ years of customer service or telephonic experience
• Bilingual in Spanish and English
• Experience in a contact center environment
• Proficiency with customer service technologies and systems