Bilingual Contact Center Representative

Job Summary

To support the IHA Scheduling Team, the full-time Bilingual Contact Center Representative will manage inbound and outbound calls to schedule health assessment visits, ensuring excellent customer service in both English and Spanish while working remotely.

Key Responsibilities:

• Answering or making calls to members to book appointments for no-cost In-home Health Assessments
• Learning about and addressing customer needs, complaints, or service issues efficiently
• Engaging in active listening with callers and building lasting relationships based on trust and reliability

Required Qualifications:

• Bilingual proficiency in English and Spanish is mandatory
• 2+ years of call center experience in a target-driven environment
• Experience in an outbound sales process is a plus
• Proficiency in MS Office applications and ability to type 40 WPM (60 WPM preferred)
• Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously