Bilingual Contact Center Representative
Job Summary
To support the IHA Scheduling Team, the full-time Bilingual Contact Center Representative will manage inbound and outbound calls to schedule health assessment visits, requiring bilingual proficiency in English and Spanish, while working remotely.
Key Responsibilities:
- Answering or making calls to members to book appointments for no-cost In-home Health Assessments
- Engaging in active listening with callers to address their needs and resolve service issues
- Utilizing software and tools to meet call center metrics while providing excellent customer service
Required Qualifications:
- 2+ years of call center experience in a target-driven environment
- Bilingual proficiency in English and Spanish
- Experience in an outbound sales process is a plus
- Proficiency in MS Office applications and ability to type 40 WPM (60 WPM preferred)
- Strong time management skills and ability to thrive in a fast-paced environment
Complete Job Description
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