Bilingual Contact Center Specialist

Job Summary

A company is looking for a Contact Center Specialist.

Key Responsibilities

• Monitor and audit calls of assigned Contact Center Specialists and track quality scores
• Coach specialists on process-related issues and document coaching opportunities
• Conduct quality meetings with supervisors to discuss team quality results

Required Qualifications

• High School Diploma or GED
• Six (6) months of customer service experience preferred
• Fluency in both English and Spanish
• Ability to adhere to an average QA score of 90% or higher for the past 90 days
• Strong skills in word processing, spreadsheets, and database software