Bilingual Content Evaluator

Job Summary

Detail-oriented and analytical, the full-time Bilingual Content Evaluator will conduct human quality evaluations for an enterprise AI customer support product remotely, focusing on evaluating AI-generated customer interactions and ensuring quality assurance.

Key responsibilities

• Review and score AI-generated customer interactions across various dimensions, including Action Fidelity and Compliance
• Benchmark customer queries against authoritative business sources to verify intent and facts
• Participate in dual-review processes and daily calibration audits to maintain inter-rater agreement and performance targets

Required qualifications

• Prior experience in customer service, call centers, or retail environments
• Exceptional written proficiency in both English and Vietnamese, with a strong command of tone and grammar
• Ability to follow complex evaluation guidelines and technical rubrics accurately
• Comfort using web-based tools and labeling interfaces
• Strong analytical skills to ensure precise evaluations