Bilingual Content Evaluator
Job Summary
Detail-oriented and bilingual in French and English, the remote Bilingual Content Evaluator will conduct human quality evaluations for an enterprise AI customer support product, focusing on model evaluation, intent verification, and quality assurance with flexible hours.
Key responsibilities
- Review and score AI-generated customer interactions across various evaluation dimensions
- Benchmark customer queries against authoritative business sources within the task UI
- Participate in dual-review processes and daily calibration audits to ensure quality standards
Required qualifications
- Prior experience in customer service, call centers, or retail is highly prioritized
- Exceptional written English skills with a strong command of tone and grammar
- Exceptional written French skills with a strong command of tone and grammar
- Ability to follow complex evaluation guidelines and technical rubrics accurately
- Comfort using web-based tools and labeling interfaces
Complete Job Description
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