Bilingual Crisis Counselor Supervisor

Job Summary

A company is looking for a Crisis Counselor Supervisor Bilingual (Part-Time).

Key Responsibilities

• Perform active rescues when texter safety is at imminent risk
• Monitor volunteer Crisis Counselor conversations for training adherence and quality support
• Provide real-time feedback on conversation quality and assist in developing safety plans for texters

Required Qualifications

• 3+ years of crisis intervention work experience beyond volunteerism
• Bilingual, fluent in English and Spanish (written & verbal)
• Ability to work flexible shifts, including weekends, nights, and holidays
• Experience in providing coping skills and safety protocols in high-risk situations
• Proficient in G-suite and comfortable navigating online platforms