Bilingual Crisis Counselor Supervisor

Job Summary

Providing real-time guidance and support to volunteer Crisis Counselors, the part-time Bilingual Crisis Counselor Supervisor will ensure high-quality care for texters while performing active rescues and monitoring conversations remotely.

Key responsibilities

• Perform active rescues when texter safety is at imminent risk
• Monitor volunteer Crisis Counselor conversations for training adherence and quality support
• Provide real-time feedback on conversation quality and assist in developing safety plans for texters

Required qualifications

• 3+ years of crisis intervention work experience beyond volunteerism
• Bilingual in English and Spanish (written & verbal)
• Ability to work flexible shifts, including weekends, nights, and holidays, up to 12 hours per week
• Experience in providing support and training to others in a crisis intervention setting
• Proficiency in G-suite and comfort navigating online platforms