Bilingual Customer Activation Representative with Life & Health License

Job Summary

Providing bilingual support in customer activation and concierge services, the full-time Bilingual Customer Activation Representative with Life & Health License will assist customers in both English and Spanish, handling policy inquiries, collecting premiums, and ensuring compliance, while working remotely from any US location.

Key responsibilities

• Communicate with partners to support policy inquiries and claims assistance in both English and Spanish
• Provide real-time bilingual support to Spanish-speaking partners and resolve policy-related questions
• Follow up with customers to collect pending requirements and document all actions in the system

Required qualifications

• High School Diploma or GED
• Minimum of 1-2 years of experience in customer service-oriented work
• Fluency in Spanish (speaking, reading, and writing)
• Knowledge of insurance administration procedures and products
• Ability to handle multiple tasks in a fast-paced environment