Bilingual Customer Advocate

Job Summary

To support a mission-driven organization, the full-time Bilingual Customer Advocate will manage 50 to 70 daily interactions with members, coordinating medical care, medications, appointments, and related benefits in a fully remote environment.

Key responsibilities

• Manage daily member interactions and provide reliable support for medical coordination
• Document interactions accurately across multiple web-based platforms while adhering to compliance standards
• Utilize Microsoft Office applications efficiently to navigate systems and assist members effectively

Required qualifications

• Bilingual in English and Spanish
• High school diploma required; associate degree or higher preferred
• Previous customer service experience handling complex or sensitive issues
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web systems simultaneously