Bilingual Customer Advocate

Job Summary

A company is looking for a Bilingual Customer Advocate - Spanish - (Remote).

Key Responsibilities

• Support English and Spanish customer interactions and troubleshoot issues
• Educate and counsel customers on procedures to enable self-sufficient system usage
• Document and manage cases while meeting productivity goals and adhering to schedules

Required Qualifications

• Bachelor's degree preferred or 4 years of equivalent business experience required
• Proficient in reading, writing, and speaking in both English and Spanish
• 1-2 years of multi-channel customer service experience
• Familiarity with HCM software and troubleshooting software configurations
• Effective organizational skills in a fast-paced, service-oriented position