Bilingual Customer Advocate

Job Summary

A company is looking for a Bilingual Customer Advocate, fully remote.

Key Responsibilities

• Manage 50 to 70 interactions with members daily, coordinating medical care, medications, appointments, and benefits consultations
• Navigate multiple web-based platforms in real-time and document accurately across different systems
• Adhere to compliance standards and processes while providing technical support and assistance

Required Qualifications

• Bilingual in English and Spanish
• High school diploma required; associate's degree or higher preferred
• Previous customer service experience handling complex or sensitive issues
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web systems simultaneously