Bilingual Customer Advocate

Job Summary

A company is looking for a Bilingual Customer Advocate - Fully Remote.

Key Responsibilities

• Manage 50 to 70 interactions with members daily, coordinating medical care, medications, appointments, and benefits consultations
• Document accurately across multiple systems while navigating various web platforms in real-time
• Adhere to processes and compliance standards while providing compassionate and precise technical support

Required Qualifications

• Bilingual in English and Spanish
• High school diploma required; associate degree or higher preferred
• Previous customer service experience handling complex or sensitive issues
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web systems simultaneously