Bilingual Customer Advocate

Job Summary

A company is looking for a Bilingual Customer Advocate, fully remote.

Key Responsibilities

• Manage 50 to 70 daily interactions with members regarding medical care coordination, medications, appointments, and benefits
• Navigate multiple web-based platforms in real-time while documenting interactions accurately
• Adhere to compliance standards and processes while providing compassionate and precise support

Required Qualifications

• Bilingual in English and Spanish
• High school diploma required; associate's degree or higher preferred
• Previous customer service experience handling complex or sensitive issues
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web systems simultaneously