Bilingual Customer Advocate

Job Summary

A company is looking for a Bilingual Customer Advocate to manage member interactions in a remote setting.

Key Responsibilities

• Manage 50-70 member interactions daily regarding healthcare coordination, medications, and benefit inquiries
• Document interactions accurately across multiple web-based platforms
• Utilize Microsoft Office applications effectively while navigating various systems

Required Qualifications

• High School Diploma (Associate degree or higher preferred)
• Prior customer service experience with complex or sensitive issues
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web-based systems simultaneously
• Fluency in Spanish and English