Bilingual Customer Advocate

Job Summary

A company is looking for a Bilingual Customer Advocate, fully remote.

Key Responsibilities

• Manage 50-70 member interactions per day regarding healthcare coordination, medications, appointments, and benefits
• Navigate multiple web-based platforms and document interactions accurately in real time
• Utilize Microsoft Office Suite efficiently while adhering to compliance standards

Required Qualifications

• High School Diploma (Associate degree or higher preferred)
• Prior customer service experience handling complex or sensitive matters
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web-based systems simultaneously
• Bilingual in Spanish and English