Bilingual Customer Advocate

Job Summary

A company is looking for a Bilingual Customer Advocate.

Key Responsibilities

• Manage 50-70 member interactions daily, assisting with healthcare coordination, medications, appointments, and benefit inquiries
• Document interactions accurately across multiple web-based platforms
• Navigate various systems in real-time while maintaining call quality

Required Qualifications

• High School Diploma (Associate degree or higher preferred)
• Prior customer service experience handling complex or sensitive matters
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web-based systems simultaneously
• Bilingual in Spanish and English