Bilingual Customer Advocate

Job Summary

A company is looking for a Bilingual Customer Advocate.

Key Responsibilities

• Manage 50-70 member interactions daily, providing support for healthcare coordination, medications, appointments, and benefits inquiries
• Document interactions accurately across multiple systems while navigating web-based platforms
• Utilize Microsoft Office tools effectively to assist members and troubleshoot basic system issues

Required Qualifications

• High School Diploma (Associate degree or higher preferred)
• Prior customer service experience handling complex or sensitive matters
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web-based systems simultaneously
• Bilingual in Spanish and English