Bilingual Customer Advocate

Job Summary

Bilingual Customer Advocate, a full-time remote position responsible for managing 50 to 70 daily interactions with members, coordinating medical care, medications, and benefits-related inquiries.

Key Responsibilities

• Manage daily interactions with members regarding medical care and benefits
• Document interactions accurately across multiple systems
• Navigate various web-based platforms while assisting members in real-time

Required Qualifications

• Bilingual in English and Spanish
• High school diploma required; associate's degree or higher preferred
• Previous customer service experience handling complex matters
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web systems simultaneously