Bilingual Customer Advocate

Job Summary

To support a growing team, the full-time hourly Bilingual Customer Advocate will manage 50 to 70 daily interactions with members, coordinating medical care, medications, appointments, and benefits in a fully remote environment.

Key responsibilities:

• Manage daily member interactions, providing reliable coordination of medical services and benefits
• Document interactions accurately across multiple systems while navigating various web platforms
• Utilize Microsoft Office tools effectively to assist members and solve basic system navigation issues

Required qualifications:

• Bilingual in English and Spanish
• High school diploma; associate degree or higher preferred
• Previous customer service experience handling complex or sensitive issues
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web systems simultaneously