Bilingual Customer Advocate

Job Summary

To support a mission-driven organization, the full-time Bilingual Customer Advocate will manage 50 to 70 daily interactions with members, coordinating medical care, medications, appointments, and benefits consultations in a fully remote environment.

Key responsibilities

• Manage daily interactions with members, providing reliable coordination of medical services and benefits
• Navigate multiple web-based platforms in real-time while documenting interactions accurately
• Adhere to compliance standards and processes while maintaining a high level of professionalism

Required qualifications

• Bilingual in English and Spanish
• High school diploma required; associate's degree or higher preferred
• Previous customer service experience handling complex or sensitive issues
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web systems simultaneously