Bilingual Customer Advocate

Job Summary

To support a mission-driven organization, the full-time Bilingual Customer Advocate will manage 50 to 70 daily interactions with members, coordinating medical care, medications, and benefit consultations in a fully remote environment.

Key responsibilities

• Handle member inquiries by navigating multiple web-based platforms and documenting interactions accurately
• Utilize Microsoft Office applications effectively while maintaining communication with members
• Adhere to compliance standards and processes in a fast-paced, structured environment

Required qualifications

• Bilingual in English and Spanish
• High school diploma required; associate degree or higher preferred
• Previous customer service experience with complex or sensitive issues
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web systems simultaneously