Bilingual Customer Advocate

Job Summary

To support a mission-driven organization, the full-time Bilingual Customer Advocate will manage 50 to 70 daily interactions with members, coordinating medical care, medications, and benefits in a fully remote setting.

Key responsibilities

• Manage member interactions by providing reliable coordination of medical care and benefits
• Document interactions accurately across multiple web-based platforms
• Utilize Microsoft Office applications efficiently while navigating various systems simultaneously

Required qualifications

• Bilingual in English and Spanish
• High school diploma; associate degree or higher preferred
• Previous customer service experience handling complex or sensitive issues
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web systems concurrently