Bilingual Customer Advocate

Job Summary

Seeking a full-time Bilingual Customer Advocate who will manage 50 to 70 daily interactions with members, providing reliable coordination of medical care, medications, and benefit-related inquiries in a fully remote environment.

Key responsibilities

• Manage daily member interactions, ensuring accurate documentation and adherence to compliance standards
• Navigate multiple web-based platforms in real-time while communicating effectively with members
• Utilize Microsoft Word, Excel, Outlook, and Teams efficiently to support customer needs

Required qualifications

• Bilingual in English and Spanish
• High school diploma; associate's degree or higher preferred
• Previous customer service experience handling complex or sensitive issues
• Strong proficiency in Microsoft Office applications
• Ability to navigate multiple web systems simultaneously