Bilingual Customer Advocate

Job Summary

To support a mission-driven organization, the full-time Bilingual Customer Advocate will manage 50 to 70 daily interactions with members, coordinating medical care, medications, and benefits inquiries in a fully remote setting.

Key responsibilities

• Handle member interactions while navigating multiple web-based platforms in real-time
• Document interactions accurately across various systems while maintaining compliance standards
• Utilize Microsoft Word, Excel, Outlook, and Teams effectively to assist members and resolve issues

Required qualifications

• Bilingual in English and Spanish
• High school diploma required; associate degree or higher preferred
• Previous customer service experience handling complex or sensitive issues
• Strong proficiency in Microsoft Office applications
• Ability to navigate multiple web systems simultaneously