Bilingual Customer Advocate

Job Summary

Seeking a full-time Bilingual Customer Advocate to manage 50 to 70 daily interactions with members, providing reliable coordination of medical care, medications, and benefits inquiries in a fully remote environment.

Key responsibilities

• Manage daily interactions with members, ensuring accurate documentation and adherence to compliance standards
• Navigate multiple web-based platforms in real-time while communicating effectively with members
• Utilize Microsoft Word, Excel, Outlook, and Teams to document interactions and resolve basic system issues independently

Required qualifications

• Bilingual in English and Spanish
• High school diploma required; associate degree or higher preferred
• Previous customer service experience handling complex or sensitive issues
• Strong proficiency in Microsoft Word, Excel, Outlook, and Teams
• Ability to navigate multiple web systems simultaneously