Bilingual Customer Care Advocate

Job Summary

To support a dynamic healthcare environment, the full-time Bilingual Customer Care Advocate will respond to customer inquiries regarding eligibility, benefits, and claims status while delivering exceptional service in a remote setting.

Key responsibilities

• Serve as a trusted advisor by providing accurate information to members, providers, brokers, and clients through calls and written communication
• Advocate for callers by resolving inquiries and preventing recurrence through collaboration with internal and external stakeholders
• Document interactions and follow up with customers to ensure satisfaction and strive for first call resolution

Required qualifications

• 1-3+ years of experience in a call center or provider's office, preferably in the healthcare industry
• High school diploma or equivalent
• Knowledge of medical, vision, and dental terminology preferred
• Bilingual (Spanish/English) skills are a plus
• Basic proficiency in Microsoft Office applications, including Word and Excel