Bilingual Customer Care Agent

Job Summary

A company is looking for a Bilingual Customer Care Agent.

Key Responsibilities

• Make outbound calls to newly enrolled and existing policyholders to ensure customer satisfaction and guide them through plan benefits
• Assist clients in enrolling in Medicare insurance products and sales of Medicare plans during peak times
• Serve as a consumer advocate and first point of contact for clients across various insurance products

Required Qualifications, Training, and Education

• Fluent in both English and Spanish (writing, reading, and speaking)
• High school diploma or GED required
• Recent insurance or call center experience preferred
• Ability to complete AHIP certification and additional onboarding requirements by a given deadline
• Hardwired high-speed internet connection with a minimum download and upload speed of 20mbps