Bilingual Customer Care Associate

Job Summary

A company is looking for an Associate, Customer Care (Spanish & English).

Key Responsibilities

• Manage incoming customer inquiries through various communication channels
• Assess customer needs and provide accurate information and solutions
• Maintain customer interaction records and ensure follow-up for resolution

Required Qualifications

• Fluency in both English and Spanish
• College degree or equivalent work experience preferred
• Familiarity with CRM and Zendesk systems preferred
• Proficient in Microsoft Office
• Ability to work independently and as part of a team