Bilingual Customer Care Representative

Job Summary

A company is looking for a Bilingual Customer Care Representative.

Key Responsibilities

• Handle inbound calls from Members, Clients, and Facilities
• Manage call volumes of 60-80 calls per day, with higher volumes on Mondays
• Progressively take on more complex tasks as skills develop

Required Qualifications

• Must reside in Connecticut
• 1 year of Call Center experience
• 6 months of Customer Service experience
• Proficient in English and Spanish
• Basic typing/computer experience with excellent navigational skills