Bilingual Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative.

Key Responsibilities

• Handle inbound/outbound calls and digital inquiries across various platforms
• Troubleshoot issues and provide clear solutions to students
• Meet and exceed KPIs related to efficiency, resolution, and satisfaction

Required Qualifications

• Bilingual in English and Spanish; Portuguese is a plus
• Experience in a call center environment is required
• Ability to work in a fast-paced, high-volume operational setting
• Full flexibility to work various shifts, including nights and weekends
• Reliable home-office setup with high-speed internet and strong computer skills