Bilingual Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative.

Key Responsibilities

• Handle inbound/outbound calls and digital inquiries (WhatsApp, email, CRM)
• Troubleshoot issues, guide students, and provide clear solutions
• Meet and exceed KPIs: Efficiency, Resolution, SP support, satisfaction

Required Qualifications

• Bilingual (English/Spanish) is a must; Portuguese is a significant plus
• Experience in a call center environment is a MUST
• Experience working in a rapid-pace, high-volume operational environment is a MUST
• Full flexibility to work morning/evening/night shifts
• Reliable home-office environment with high-speed internet