Bilingual Customer Care Representative

Job Summary

A company is looking for a Customer Care Representative who is bilingual in Spanish and English.

Key Responsibilities

• Handle inbound/outbound calls and digital inquiries across various platforms
• Troubleshoot issues and provide clear solutions to students
• Meet and exceed KPIs related to efficiency and customer satisfaction

Required Qualifications

• Bilingual in English and Spanish; Portuguese is a plus
• Experience in a call center environment is required
• Experience in a fast-paced, high-volume operational setting is essential
• Ability to work flexible shifts, including mornings, evenings, and nights
• Strong computer skills, including proficiency in Microsoft Office