Bilingual Customer Care Representative

Job Summary

A company is looking for a Bilingual Customer Care Representative.

Key Responsibilities

• Handle inbound customer calls and emails with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Document interactions and follow up as needed

Required Qualifications

• Bilingual fluency in Spanish and English
• High school diploma or GED
• Customer service experience, preferably in call center, insurance, or banking
• Reliable high-speed internet and a quiet home office setup
• Ability to multitask using technology in a fast-paced environment