Bilingual Customer Care Representative

Job Summary

A company is looking for a Bilingual Customer Care Center Representative I (Remote in VA/MD/NC ONLY).

Key Responsibilities

• Provide quality customer service by answering incoming calls and addressing inquiries regarding bank accounts and services
• Perform account maintenance and match products to customer needs
• Navigate a computerized system to resolve customer issues while adhering to applicable laws and regulations

Required Qualifications

• High school diploma or equivalent
• Previous call center experience preferred
• Fluent Spanish language skills may be required
• Able to work weekend hours on a rotating basis
• Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint